Terms and conditions


1. Definitions

Baltic SPA Saunas & Hot Tubs Ltd

15 Upsall Carrs



‘The buyer’ is the person or company buying products from Baltic SPA Saunas & Hot Tubs Ltd
‘Goods’ refers to all products purchased by the buyer from Baltic SPA Saunas & Hot Tubs Ltd
‘Services’ refers to any services purchased by the buyer from Baltic SPA Saunas & Hot Tubs Ltd

2. Acceptance

This agreement applies
to the advertisement, sale and service of all products offered by 
Baltic SPA Saunas & Hot Tubs Ltd

The buyer
automatically accepts our terms and conditions when our products get purchased
and agrees to follow basic operating procedures outlined in the user manual.

3. Prices

All quotations, price
lists, delivery descriptions and publicity material are indicative only until
confirmed in writing at the moment of purchase.

4. Payment terms

We accept cheques,
cash, PayPal (which also process credit cards (additional fees apply)), Bank

Normally, a minimum of
20% deposit is required with the order for all wooden hot tubs, with the
balance of monies due 7 days prior to delivery to the buyer. The buyer is not
entitled to withhold monies or exercise any lien from payments due.

Please note all hot
tubs are custom made and as such there is no cancellation policy for the
orders. Once an order has been placed, there is no refund policy as each item
is custom made by hand and cannot be re-consigned. Thank you in advance for
your understanding.

Deposits are
non-refundable and in certain cases if a custom hot tub has been ordered and
the buyer cancels – we may pursue the buyer for the full value of the product.

5. Delivery

balticspa.co.uk supply
and deliver to all of mainland Britain, including Scotland however the delivery
price may vary depending on your location.

We reserve the right
to cancel your order if we do not deliver to your area.

Hot tubs delivery is
generally by large van and a flat bed trailer and the buyer must make sure that
he has access for this type of delivery. Drivers will be helpful and try to
comply with reasonable delivery requirements but it should be assumed that
delivery is Kerb Side only with the customers manpower to offload the tub. We
can try and organise 2 men delivery or crane services at additional cost.
Moving goods from Kerb Side is at your risk and responsibility. Where our
driver is requested to or there is an implication that delivery should be made
onto your property or any private property this may be done at the drivers
discretion but is entirely at your risk and responsibility. Any damage incurred
owing to the weight of delivery vehicle / driver negligence or any other damage
(including the actual product) is entirely at your risk and you agree to be
responsible for any costs in making good. Damage to lawns, flower beds,
driveways adjacent to a narrow or difficult access route will be the
responsibility of the customer.

If the tub is
delivered by an articulated lorry. This is to be assumed that you have lifting
facilities at your end. On some occasions, a tail lift can be ordered at extra
cost. This is kerbside delivery only and a 3rd party delivery driver will not
be able to help you move the tub.

Anything other than a
hot tub would be delivered by articulated lorry and lifting facilities would be
required at your end.

Difficult access, You
must advise us if there are access difficulties, we will endeavour to assist
the buyer to deliver a hot tub even in the most difficult access situations but
please note these type of operations may cost extra and it’s assumed as kerb
side delivery unless agreed otherwise.

Any additional cost
incurred by balticspa.co.uk to re-deliver any product because of access issues
will be reimbursed to BalticSpa by the buyer.

We will deliver the
hot tub with our own 4×4 or van and a trailer – however we will need minimum of
3 additional strong men to assist with the lifting of the hot tub. The bigger
the tub, the more man power will be required due to the weight.

The delivery period
stated is approximate and usually 3 to 6 weeks from the order. All delivery
periods stated are “advisory” and estimated. We shall have no liability
whatever for delayed delivery.

The goods remain at
risk to Balticspa.co.uk until delivery. Once goods have been delivered to you
they will be held at your own risk and we will not be liable for their loss or
destruction. BalticSpa.co.uk retains the right to recover goods belonging to
them and to enter the buyer’s premises to do so if required.

6. Acceptance

The goods must be
inspected and any missing items or damage reported within 2 working days time.

7. Warranty

Warranty: We do not
offer or imply any warranty on any wooden products / parts / components due to
the nature of the product unless specifically stated in the product description
as shown on this web site or invoice.

The fully wooden tub
should be filled up with water within 7 days after the delivery to avoid
excessive shrinkage. Keep the water in the wooden tubs all the time!

PLEASE NOTE: New fully
wooden tubs will leak. While in most cases the wood will swell up and seal up
within 3-5 days, please allow 7 days for spruce and 10 days for larch to fully
seal up.


While we encourage to
use a wood treatment on regular basis (one application before winter and one
after), please DO NOT apply any wood treatment to the inside of the tub as this
will block water absorption which may cause the tub to leak permanently as the
wood would not expand and seal up.

Wooden SPA Solutions
Ltd guarantees that the goods supplied will be free from defects on arrival. If
you notice any damage, please report to us within 2 days. BalticSpa.co.uk will
replace the faulty parts within 30 working days (Parts warranty only).

Warranty does not
extend to accidental damage – only to manufacture faults

The following
situations are specifically excluded from this guarantee:

Damage caused by incorrect handling, storage, installation, use,
modification, or repair not authorised by BalticSpa.co.uk

Wear and tear

3rd party products guaranteed by subcontractors

Self assembly kits

*Warranty does not
extend to accidental damage – only to manufacture faults

In the Event of any
part being replaced under a warranty, it is your responsibility to fit that

Timber Products:

You accept that wood
is a natural material. It differs from man-made materials each piece of timber
will have grains and knots which will vary. Being a natural product wood will
react to changes in atmospheric conditions. Some splitting of the timber may
occur as it expands and contracts with changes of humidity and temperature.
These are perfectly natural and does not affect the integrity of the timber or
of the structure it is used in and therefore splitting, cracks & knots etc
are not covered by any warranty.

We can not be
responsible for any lack of air ventilation / weather conditions which can
cause a mould to grow, etc.
We also can not be responsible for the lack of draw / fire in the burning
chamber due to the location of the tub.

The goods provided by
BalticSpa.co.uk are a natural product and as a result slight variations in
colour, size and weight may occur from time to time. Wooden SPA Solutions Ltd
will endeavour to keep these variations within limits but cannot guarantee
continuity between batches of.

Stainless steel grades:

Grade 430. This type of
stainless steel comes a standard and is the most popular choice as most people
do not treat the water and is much cheaper then other types of stainless steel.
If you intend to use chlorine, bromine, sea salts or any other water treatments
which affetc pH, you need to upgrade to 316 type. No warranty/ replacement will
be provided if any issues occur with your heater and the manufacturer
identifies the corrosion.

Grade 304. Stainless steel
is non-magnetic. In general, this grade is more resistant to various solutions
but wood treatments affecting water’s pH should be avoided.

Grade 316. Stainless steel is
also non magnetic. This stainless steel has the best corrosion resistant
properties and is chlorine friendly.

8. Electrical and final connections

BalticSpa.co.uk does
not supply any of its products with electrical attachments i.e. plugs or wiring
to hot tub/ sauna. The hot tub/ sauna MUST be installed / connected to circuit
breaker and tested by a Part P qualified/ competent electrician before use or
turning on of the hot tub/ sauna.

Do not attempt to
install a Hot Tub/ Sauna electrics yourself if you are not a fully qualified

The Hot Tub/ Sauna
must be hard wired on its own fused spur back to your household consumer unit
(i.e. the Hot Tub / Sauna electrical heater should not be sharing a supply with
any other appliances).

The Hot Tub /Sauna
should be protected by a sufficiently rated MCB (mains circuit breaker) and
should cover the maximum amperage pull of the Spa plus 25% to allow for brake
torque (i.e. the extra rush of current when pumps are first started). Therefore
a Hot Tub/ Sauna that has a maximum current draw of 20 amps should be fitted
with a 25amp MCB.

Outdoor cabling should
be protected from damage by either laying protective ducting (pc pipe) below
ground or by using Steel Wired Armoured (SWA) cable. Your electrician will
calculate the size of cable required depending on the loading and the distance
from the mains supply.

The electrical
requirements for the 13AMP Hot Tubs are the simplest to complete. The 13AMP Hot
Tubs simply plug into a standard domestic power supply so all you need for the
13AMP Hot Tubs is an outdoor waterproof plug socket with RCD protection which
your qualified electrician will be able to install.


9. Services

Where included in the
delivery Wooden SPA Solutions Ltd will not be liable for provision:

Outside normal working hours, weekends or public holidays

For changes requested by the buyer

For maintenance

Wooden SPA Solutions
Ltd reserves the right to nominate subcontractors to act on our behalf.

10. Liability

No liability will be
accepted for:

Notwithstanding the foregoing, nothing in these terms and conditions is
intended to limit any rights you might have as a consumer under applicable
local law or other statutory rights that you may not be excluded nor in any way
to exclude or limit our liability to you for any death or personal injury
resulting from our negligence.

Theft from your premises – unless caused by our negligence

Poor water management which can cause infections.

11. Force Majeure

Wooden SPA Solutions
Ltd are not responsible for any failure to deliver caused by circumstances
beyond their control including (but not limited to) strikes, terrorism, war,
weather conditions, exchange fluctuations, governmental or regulatory changes
and natural disasters.

12. Termination

Please note there is
no cancellation policy for the orders. Once a custom order has been placed
(deposit received), there is no refund policy as each hot tub is custom made by
hand and cannot be re-consigned. Thank you in advance for your understanding.

BalticSPA.co.uk may
terminate this agreement at any time providing notice is given in writing and
all monies due are returned. Should the buyer wish to cancel this agreement
BalticSPA.co.uk reserve the right to withhold all costs incurred to date in the
fulfilment of this contract.

13. Obligations

The buyer is
responsible for:

Selection of product and its suitability for purpose.

Following instructions provided by the manufacturer.

Materials not included in the delivery.

Unless agreed elsewhere assembly, delivery to the actual spot, installation
of utilities, furniture, decoration.

Application for all permissions necessary for compliance with any
regulations or other applicable legislation.

Co-operation with Wooden SPA Solutions Ltd to enable them to carry out
their obligations.

Indemnification of BalticSPA.co.uk against claims arising from 3rd parties
in respect of goods supplied.

Keeping goods stored separately.

14. Jurisdiction

The contract between
us shall be governed by and interpreted in accordance with English law and the
English courts shall have jurisdiction to resolve any disputes between us.

15. Entire agreement

These terms and
conditions, together with our current prices, delivery details, contact details
and privacy policy, set out the whole of our agreement relating to the supply
of the goods to you by us. Nothing said by any sales person on our behalf
should be understood as a variation of these terms and conditions or as an
authorised representation about the nature or quality of any goods offered for
sale by us. Save for fraud or fraudulent misrepresentation, we shall have no
liability for any such representation being untrue or misleading.

It should be noted:
All third party work, unless invoiced by us, including assembly or any
modifications are not part of this contract but shall form a separate contract
between you and the service providing company. BalticSPA.co.uk shall not be
responsible for any unauthorised modifications to the hot tub and related parts
or any occurrence relating to the effect of any modifications whatsoever.

Unless otherwise
stated all wooden hot tubs are delivered UNTREATED.